FAQs

Booking your first session with us is a simple and easy process. You can begin by visiting the That Safe Space page. Once you’re there, you will see a button that says “Book an Appointment” alongside the details of our therapists.

From there, you can select the therapist you wish to work with, and choose a time that works best for you. 

If you have any questions or concerns about the booking process, please do not hesitate to reach out to us via email or phone. We are always happy to assist you and look forward to providing you with a safe and supportive space to explore your emotional well-being.

If you have booked an appointment with Mili through our website, rest assured that your information has been collected and added to our waiting list. We apologize for any delay or inconvenience you may be experiencing in receiving a response from us.

Please note that our team is working diligently to ensure that all appointment requests are processed in a timely manner, and that slots are allocated based on availability. As soon as a slot opens up, we will contact you to confirm the appointment details.

In the meantime, if you have any urgent concerns or questions, please feel free to contact us via email or phone. We appreciate your patience and understanding, and look forward to serving you soon.

At That Safe Space, we understand that unforeseen circumstances can sometimes arise, necessitating the need to reschedule your therapy appointment. If you need to reschedule your session, please note that we have a rescheduling policy in place.

If you choose to reschedule more than 24 hours prior to your scheduled appointment, you will not incur any penalty. However, if you decide to reschedule within 24 hours of the scheduled appointment, you will be charged a cancellation fee equal to 50% of the therapy charges paid. If you reschedule within 12 hours of the appointment, you will be charged a fee equal to 75% of the therapy charges paid.

To confirm your rescheduled appointment, you will be required to pay the applicable rescheduling charges. Failure to do so will result in the session being cancelled, and the balance amount will be refunded to your account.

We hope you understand that these policies are in place to ensure that our therapists are compensated fairly for their time and to ensure that our appointment schedule runs smoothly. If you have any questions or concerns about our rescheduling policy, please do not hesitate to contact us. We are always happy to assist you.

If you cancel more than 24 hours prior to your scheduled appointment, there will be no charges incurred. However, if you cancel within 24 hours of the scheduled appointment, a cancellation fee equal to 50% of the session fee will be charged. If you cancel within 12 hours of the appointment, a cancellation fee equal to 75% of the session fee will be charged.

In the event of a cancellation, the balance amount will be refunded to your account within 48 hours of your cancellation request. We hope you understand that these policies are necessary to ensure that our therapists are compensated for their time and to maintain a smooth appointment schedule.

If you have any questions or concerns about our cancellation policy, please do not hesitate to reach out to us. We are always here to assist you in any way we can.

In the event that you are unable to make it to your appointment and fail to inform us beforehand, your session will be marked as a ‘no show’ and subsequently canceled.

Please note that we have a strict no-refund policy for ‘no show’ appointments. We kindly ask that you inform us as soon as possible if you need to cancel or reschedule your appointment to ensure that our therapists’ time is used effectively and efficiently.

We value your time and understand the importance of being responsive to your needs. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to reach out to us

We understand that having regular therapy sessions is an important aspect of your journey towards healing and growth. If you would like to schedule your next session with Mili or any therapist whose calendar has been closed, we kindly ask that you contact our CRM team to make arrangements.

Please keep in mind that your booking will be confirmed only after we receive a screenshot of the payment receipt. We have this policy in place to ensure that our therapists’ time is respected and to maintain an efficient appointment schedule.

We appreciate your dedication to your therapy journey and thank you for cooperating with our booking procedures. If you have any questions or concerns, please do not hesitate to reach out to us. Our team is always here to support you in any way we can. 

To book your couples therapy session, please use the following link to provide us with your information: https://thatsafespace.aidaform.com/therapyenquiryform.

Please keep in mind that we have a limited number of couple therapy slots available at any given time. This is to ensure that our therapists are able to provide the necessary quality care and attention to each client. If all of our slots are currently filled, you will be added to our waiting list and contacted as soon as a slot becomes available.

We appreciate your interest in couples therapy at That Safe Space and look forward to supporting you and your partner on your journey towards a happier and healthier relationship.

At That Safe Space, we strive to create a safe and effective space for couples therapy, both online and in-person. Our main requirement for couples therapy is that both partners should be present in the same physical space during the sessions. If one partner is unable to attend, the session will unfortunately have to be canceled.

We have this policy in place to ensure that both partners are fully engaged in the therapy process and to promote effective communication and progress towards their goals. Sharing the same space ​​is also essential for promoting effective communication and progress towards relationship goals. When partners share the space together, our therapists are able to observe their interactions and gain a better understanding of their communication patterns and relationship dynamics.This allows our therapists to provide personalised and effective interventions to improve the relationship.

Unexpected circumstances may arise that require you to reschedule or cancel your therapy session. To avoid any charges, please make sure to contact us at least 24 hours prior to your scheduled session. 

For further information on our rescheduling and cancellation policies, please refer to the guidelines provided on our website. Our team is available to assist you during our working hours, from 1pm to 4pm on weekdays. You can easily contact us via messaging or email and our CRM team will make the necessary arrangements for you.

Kindly note that unforeseen emergencies may be excluded (T&C applied).

We understand that emergencies can happen at any time, and we are committed to supporting our existing clients in these situations. To ensure that your emergencies are addressed promptly, we will provide you with an emergency contact number and a message pattern that you can use to reach out to us.

We want you to feel supported and cared for throughout your therapy journey with us. If you have any further questions or concerns, please do not hesitate to contact our team. We are here to help you every step of the way.

We understand that there may be times when getting in touch with your therapist can be important for you. To ensure that you can connect with them easily, we will share their email and contact number with you. Please note that our therapists have a busy schedule and may not be able to answer calls immediately, so we kindly request that you use their WhatsApp only for therapy-related queries. They will respond as soon as possible based on their availability.

If you have any scheduling, cancellation, or payment-related queries, please feel free to connect with our admin team. They will be happy to assist you and ensure that your queries are resolved during the working hours of 1pm – 4pm.

At That Safe Space,, we value our clients’ time and commitment to their therapy journey. As such, we have established a payment policy to ensure that appointments are confirmed in a timely manner and our therapists’ time is respected.

For appointments made through the admin side booking process, we require payment to be made within 48 hours of slot reservation. Once payment is made, please share a screenshot of the payment receipt with us. Failure to make payment or provide a tentative date of payment within this time frame will result in the slot being assigned to the next client on our waiting list. To reschedule your appointment, please contact our CRM team.

For appointments made through the Dayschedule application, payment must be made at the time of booking. If payment is not completed at the time of booking, the application will automatically cancel the reservation.

We appreciate your understanding and cooperation in adhering to our payment policy. If you have any questions or concerns, please do not hesitate to contact our team.

Extra time spent with a therapist beyond the scheduled therapy session will be considered as an additional session and will be charged accordingly.

At That Safe Space, we are passionate about providing quality mental health care to those who need it most. Our focus is on serving the Indian community, where access to these therapy services is still limited. While we understand that our fees for overseas clients may seem higher, we believe it’s important to share our reasons for doing so.

We believe that everyone deserves access to quality mental health care, regardless of their financial situation. To make this a reality, we offer pro-bono and sliding scale services to marginalized communities in India, and charge industry standard rates to those who can afford it. This helps us maintain equality in our service fees and ensure that everyone has access to the support they need.

We are committed to creating a safe and supportive environment for you to address your mental health needs. Our team is dedicated to providing a non-judgmental space where you can feel heard and receive the care and compassion you deserve.

At That Safe Space, we understand that waiting for a therapy session can be frustrating, but our priority is to provide quality care and attention to each of our clients. Our commitment to ensuring regular therapy intervals for ongoing clients means that we are unable to accommodate new clients on short notice.

To check for available slots with your preferred therapist, please visit That Safe Space page. However, we do have a team of highly trained and qualified associates who may be able to accommodate your needs, and we would be happy to discuss potential appointment options with you. Alternatively, we are happy to provide referrals to other therapists who may be able to assist you.

We apologize for any inconvenience caused and appreciate your understanding of our need to prioritize the needs of our ongoing clients. Please don’t hesitate to reach out to us if you have any questions or if there is anything else we can do to help. If therapy is an immediate requirement for you and our therapists are unavailable at your desired time, we recommend considering your nearest mental health care facility. We look forward to serving you when a slot becomes available.

We completely understand that you may be in a difficult situation and in need of immediate therapy. However, as a group of dedicated therapists committed to providing accessible and quality mental health care, we currently offer online therapy sessions (primarily)by appointment only. We apologize for any inconvenience this may cause, and we appreciate your understanding of our approach to ensure that each client receives the care and attention they deserve.

While we are unable to accommodate new clients on short notice, we encourage you to explore other options for immediate therapy, such as seeking support from your local mental health care provider. We applaud your courage in taking steps towards your mental wellness and wish you all the best in your journey towards healing.

We understand that you may have important questions or concerns and we want to assure you that we take all communication seriously. Our CRM team is dedicated to responding to your emails and messages during our working hours of 1pm to 4pm on weekdays. We strive to respond to all inquiries in a timely manner, but please keep in mind that we receive a high volume of messages each day. If you do not receive a response within 48 hours, please feel free to resend your message. Your mental health and well-being are important to us, and we want to ensure that we are available to support you in any way we can.

While we strive to provide care to our clients round the clock, our office is open for calls, messages, and emails during weekdays from 1pm to 4pm. We will do our best to respond to your inquiries during these hours.